Terms of Service

Last updated September 30, 2026

These Terms of Service ("Terms") are an agreement between you and Xtag Inc., a Florida corporation ("Xtag", "we", "us"). They govern your use of LINX, our lead retrieval service for events, including the LINX mobile apps, the web dashboard at dashboard.linx.xtag.com, the API and related services (together, the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organization, you confirm that you are authorized to bind it, and "you" means that organization. If you do not agree, do not use the Service.

1. Who can use LINX

The Service is for businesses and professionals. It is not for personal, family or household use. You must be at least 18 years old and able to form a binding contract. You may not use the Service if you are barred from doing so under the laws of the United States or any other applicable jurisdiction.

2. Accounts and security

You are responsible for the accuracy of your account information and for all activity under your accounts. Keep sign-in links, codes and passwords confidential, and tell us promptly at info@xtag.com if you suspect unauthorized access. Account administrators decide who on their team has access and with what role, and they are responsible for removing access when someone leaves.

3. Your data

You own the leads, attendee lists, notes and other content you or your users put into the Service ("Customer Data"). You grant Xtag a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Service, as you instruct through your use of it, and as required by law.

For personal data in Customer Data, you are the controller and Xtag is your processor. Our Data Processing Addendum ("DPA") is part of these Terms and applies automatically. You are responsible for having a lawful basis to collect and use the personal data you capture, and for giving any notices and obtaining any consents required where your event takes place and where the people you capture live. You can export or delete Customer Data at any time.

We may create aggregated, de-identified statistics about how the Service is used, which do not identify you, your users or any individual, and use them to operate and improve the Service.

4. Acceptable use

You will not, and will not let others:

• capture or upload contacts of people you did not actually interact with, or data you are not authorized to use;
• use the Service to send spam or to violate privacy, data protection, marketing, anti-discrimination or other laws;
• access or attempt to access other customers' data, or probe, scan, disrupt or overload the Service;
• bypass usage limits, access controls or payment requirements;
• reverse engineer the Service except where the law allows it despite this restriction;
• resell or provide the Service to third parties, except that event organizers may give their exhibitors access as the Service allows;
• upload malicious code, or content that is unlawful or infringes anyone's rights;
• use the Service to build a competing product.

5. AI features

Lead scores, research summaries and follow-up drafts are generated automatically from the information available and may be incomplete or wrong. They are suggestions to help you prioritize. Review them before relying on them or sending anything to a lead, and do not use them as the sole basis for decisions with legal or similarly significant effects on a person. We do not use Customer Data to train AI models.

6. Third-party services

If you connect a CRM, automation tool or webhook, the data you choose to sync is sent to that service and is governed by your agreement with its provider. Xtag is not responsible for third-party services, and features that depend on them may change if they change their products.

7. Plans, billing and trials

• Free plan. Some features are free. We may change or limit free features at any time.
• Paid plans. Paid plans are billed in advance through our payment processor, Stripe, monthly and per user seat unless your order says otherwise. They renew automatically for successive periods of the same length until cancelled.
• Trials. A free trial converts to a paid plan at the end of the trial unless you cancel before it ends.
• Cancelling. You can cancel at any time from the billing portal in the web dashboard. Cancellation takes effect at the end of the current billing period, and access to paid features continues until then.
• Event passes and organizer seat banks are one-time purchases for the event or seats stated at purchase.
• Taxes. Fees exclude taxes, which you pay except for taxes on Xtag's income.
• Refunds. Fees are non-refundable except where required by law or stated in these Terms.
• Price changes. We will give at least 30 days' notice before a price change takes effect at your next renewal.
• Late payment. If a payment fails, we may suspend paid features after telling you, until it is resolved.

The LINX mobile apps do not sell subscriptions. Plans are purchased and managed on the web dashboard.

8. Our intellectual property

Xtag and its licensors own the Service, including its software, design, content and trademarks. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. If you send us feedback or suggestions, we may use them without any obligation to you.

9. Confidentiality

Each party will protect the other's non-public business information that it receives through the Service with at least reasonable care, and use it only to perform under these Terms. This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed, or is rightfully received from someone else. A party may disclose information when required by law, after giving notice where legally allowed.

10. Security and availability

We protect the Service and Customer Data with the measures described in the DPA. We work to keep the Service available but do not guarantee uninterrupted operation. We may perform maintenance and make changes to the Service. We will not materially reduce the core functionality of a paid plan during your current billing period.

11. Suspension and termination

You can stop using the Service and delete your account at any time. We may suspend or terminate access, with notice where reasonable, if you breach these Terms, fail to pay, create a security or legal risk, or if required by law. If a paid subscription ends, your account continues on the free plan and your Customer Data stays available. If you delete your account yourself, it is deleted immediately, together with any workspace you use alone. Leads you captured for a team stay with that team. If we terminate your account, you have 30 days to export Customer Data, and after that we delete it. In every case, copies in backups expire within 14 days, and we keep only records the law requires. Sections 3 (last paragraph), 8, 9 and 12 through 17 survive termination.

12. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, XTAG DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE OR AI OUTPUT WILL BE ERROR-FREE, ACCURATE OR UNINTERRUPTED.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY; AND (b) EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS IS LIMITED TO THE GREATER OF THE FEES YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR US $100.

These limits do not apply to your payment obligations, to either party's indemnification obligations, to your breach of Section 4, or to liability that cannot be limited by law.

14. Indemnification

You will defend and indemnify Xtag and its officers, employees and agents against third-party claims, and related losses and reasonable legal fees, arising from Customer Data, from your collection or use of personal data, or from your breach of Section 4. Xtag will defend and indemnify you against third-party claims alleging that the Service, as provided by us, infringes that party's intellectual property rights. This does not apply to claims caused by Customer Data, third-party services, or use of the Service in breach of these Terms. The indemnified party must give prompt notice of the claim, allow the indemnifying party to control the defense, and provide reasonable help.

15. Mobile apps

If you download a LINX app from the Apple App Store or Google Play, you also agree to that store's terms. For the iOS app, these Terms are between you and Xtag Inc. only, not Apple Inc. ("Apple"), and:

• Xtag, not Apple, is solely responsible for the app and its content;
• your license is to use the app on Apple-branded products you own or control, as permitted by the App Store's Usage Rules;
• Apple has no obligation to provide maintenance or support for the app;
• if the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the app's purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation for the app;
• Xtag, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer protection or privacy claims;
• Xtag, not Apple, is responsible for investigating, defending, settling and discharging any claim that the app or your use of it infringes a third party's intellectual property rights;
• you confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties;
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Questions or complaints about the app: linx@xtag.com.

16. Governing law and disputes

These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply. The state and federal courts located in the State of Florida have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to their jurisdiction. Either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. To the extent permitted by law, each party waives any right to a jury trial. Nothing in this section removes rights you have under mandatory laws where you are located.

17. General

• Changes. We may update these Terms. We will post the new version here and, for material changes, notify account holders by email at least 30 days before they take effect. If you continue using the Service after that, the updated Terms apply. If you do not agree, you may cancel before they take effect.
• Entire agreement. These Terms, the DPA, the Privacy Policy and any order form are the entire agreement between us about the Service. They supersede prior agreements on that subject. If there is a conflict, an order form signed by both parties prevails, then the DPA (for personal data), then these Terms.
• Assignment. You may not assign these Terms without our consent, except to a successor of your business. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control. This does not apply to payment obligations.
• Export and sanctions. You will comply with U.S. and other applicable export control and sanctions laws in using the Service.
• Independent parties. We are independent contractors. Other than as stated in Section 15, there are no third-party beneficiaries.
• Severability and waiver. If any provision is unenforceable, the rest remain in effect. Not enforcing a provision is not a waiver.
• Notices. We send notices to the email address on your account. Send legal notices to Xtag Inc. at info@xtag.com.

Contact

Xtag Inc. · Legal and privacy: info@xtag.com · Product support: linx@xtag.com